Shipping & Returns Information
We ship via USPS in the United States and internationally. We also ship via DHL internationally. Rates are determined by the weight of the order and distance from our shipping address.
MIXED MEDIA SHIPPING (KITS, BOOKS, & GEAR)
If you order kits or other merchandise we will ship via priority mail domestically and DHL Express internationally. Shipments may arrive in separate packages and all are shipped with tracking and insurance.
You may receive your items in multiple shipments unless you contact us to ship in one shipment. When your items ship, you will receive a confirmation email with tracking information you can use to track them online.
If a shipment does not arrive, please contact USPS or DHL about your delivery first. We will work with you
We can ship Monday through Friday, excluding holidays observed by the Post Office or DHL.
MEDIA RATE SHIPPING OPTION
You may select "Media Rate" for a lower shipping rate for book purchases only.
You have 14 days to make any claims or initiate any returns for any reason. You may not ship any items back until after we have authorized a return. When you return the item, it must be shipped back with tracking and insurance to cover the value of the return.